I have questions about trading on the mobile app: How do I trade on the mobile app? How much are the fees? Etc.

What are the risks of owning or trading in virtual currencies?

• virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
• legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
• transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
• some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
• the value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;
• there is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;
• the volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
• the nature of virtual currency may lead to an increased risk of fraud or cyber attack; 
• the nature of virtual currency means that any technological difficulties experienced by the licensee may prevent the access or use of a customer’s virtual currency; and
• any bond or trust account maintained by the licensee for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Your SSN is required under our KYC/AML policy. We verify US investor's social security number and birthdate against credit records then verify the investment signatory against OFAC and similar databases to flag prohibited or high risk persons and entities.

When you log in to the CoinList iOS / Android app for the first time, you will be asked to choose a six-digit passcode. 

This passcode is just for accessing the app and is different from your CoinList two-factor authentication code. 

The six-digit passcode adds another layer of protection to your account because many users have their multi-factor authenticator app on the same phone as the app. There is also an option for you to enable biometric (face or fingerprint) unlock. 

If you forget your passcode, you can logout and log back in again and the app will ask you to set a new passcode.

For all answers to questions about various reward programs and staking, please visit coinlist.co/help/rewards

Topics include

• CoinList Referral Rewards
• What is CELO staking?
• Orchid (OXT) Rewards
• What is staking?
• Opting out of automatic CELO staking
• Is there a fee associated with staking on CoinList?
• How do I earn staking rewards on CoinList?
• Which assets does CoinList provide staking for?
• When will I be able to deposit additional CELO into CoinList to start earning rewards?

For all information regarding payments and CoinList wallets, please see: https://coinlist.co/help/payments

Topics include:

• How long do wire and ACH transfers take?
• How long do bitcoin transactions take?
• How long do ether transactions take?
• Can I fund my wallet using my online exchange wallet?
• Are there deposit and withdrawal fees?
• Are my funds secure in CoinList Wallets?
• Are there fees for storing assets in CoinList Wallets?

KYC stands for Know Your Customer and encompasses certain procedures that we employ to positively identify that you are, who you say you are. We use a number of tools to confirm your identity and ensure your eligibility for the CoinList services. This process can take between 0-3 business days for individuals, and for entities and trusts this can take up a week. 

In order to trade on the CoinList mobile app, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. You may be restricted from certain activities on the CoinList platform until you have completed identity verification.