Payments / FAQs

How long do ether transactions take?

CoinList waits for 30 confirmations to consider an ETH or ERC-20 transaction final. Although typically this should only take about ~5 minutes,this can take anywhere from five minutes to four hours. You can see the number of confirmations in your CoinList wallet.

Setting Up 2FA

In order to use CoinList wallets, you must set up device based 2FA. CoinList does not support SMS or phone-based 2FA.

Enable Two-Factor Authentication

Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your CoinList account.


Get an authentication app for your phone or tablet by downloading and installing:


Open the authentication app, tap the "+" icon in the top right of the app, and scan the QR code image with your phone or tablet's camera.

Make sure to save the security codes in case you lose access to your 2FA device. 


Enter code generated by your app when prompted

Once the QR code is scanned, enter the 6-digit code generated by your authentication app in your CoinList account

You are done!

How long do wire and ACH transfers take?

Domestic Wire transfers can take up to 2-3 business days. 

International Wire transfers can take up to 5-7 business days. 

Normal ACH transfers can take up to 3-7 business days.

Instant ACH transfers are credited same day, but the debit may not be reflected in your bank account for up to 1-2 business days.

There are limits to the maximum amount you can fund your account via ACH. Please see for the most up to date information. 

Are there deposit and withdrawal fees?

Other than as set forth below, CoinList does not charge fees associated with withdrawing or depositing crypto. However, the applicable network may charge transfer fees, which are not paid to CoinList or the custodian. 

CoinList Markets does not charge for ACH transfers or crypto transfers.

CoinList charges $10 per outgoing U.S. wire and $30 per outgoing foreign wire.

CoinList does not charge for incoming wires. 

If an incoming wire cannot be matched to your name, we will not attempt to return the wire if the amount is less than $10 for US bank accounts or $30 international bank accounts. Please contact customer support, if you believe a wire has not been properly credited to your account.

How long do bitcoin transactions take?

Bitcoin transactions have hundreds to thousands of confirmations from their networks to confirm that they are real transactions. CoinList waits for 6 confirmations to consider the transaction - this can take anywhere from thirty minutes to twelve hours.

How do I fund my CoinList wallet?

U.S. residents may deposit USD via ACH or wire. Simply click “deposit” from inside your USD wallet. In order to deposit via ACH you will have to link your bank account with Plaid. 

U.S. and foreign residents may deposit USD via wire. Simply click deposit from inside your USD wallet. 

U.S. and foreign residents may deposit via crypto. Simply click deposit from inside the appropriate crypto wallet. 

Can I fund my wallet or investments using my online exchange wallet?


For withdrawals, you should re-confirm the withdrawal address on both your 3rd party exchange wallet and CoinList prior to submitting a withdrawal. Exchanges have various policies for crypto deposits, and the sending addresses don't always match the receiving addresses. We recommend you designate a return address for which you hold the private keys. CoinList is not responsible for transfers being appropriately credited to your account at a 3rd party exchange. 

How to deposit CELO

You can deposit CELO to your CoinList wallet at any time. You can initiate a deposit by:

CELO Auction Lock-Up

For users who participated in the Celo Auction on CoinList. Per the terms of your purchase, your Celo will be locked for 12 months, with the first 10% available to transfer or trade 60 days after the auction and then each incremental 10 % unlocked every 30 days thereafter. Locked CELO is still available to participate in staking. 

Staking rewards earned during the lock-up period will be fully transferable after they have been distributed to your wallet. 

Previous CELO backers may have a lock-up as well. If you are not familiar with the terms of your lock-up, please visit our Help Center for more information. 

How to withdraw CELO

You can withdraw your CELO from CoinList at any time. You can initiate a withdraw by:

Silvergate Exchange Network (SEN)

If you have a Silvergate Exchange Network (SEN) account, you can connect your account to CoinList to enable instant USD deposits and withdrawals 24/7. Please visit our Help Center to request to connect your SEN account.

What's a wallet?

In general, a wallet is a program that enables users to send and receive digital currency and track their balances and transactions. They also store important security information: your public and private keys. There are several types of wallets: Hardware, Software, and Online. Hardware wallets store a user's private keys on a hardware device like a USB. Trezor and Ledger are popular hardware wallet brands. Software wallets run as an app on your phone or desktop. Online wallets run in the cloud and are accessible from any computer or smartphone in any location. 

CoinList offers online wallets. 

We also use the term "wallet" to describe your U.S. dollar account. 

Are my funds secure in CoinList Wallets?

Yes! CoinList works with a number of highly vetted 3rd party custodians and wallet providers including Anchorage, Bitgo, Gemini Custody, Finoa, Copper and Silvergate Bank to ensure the security of your assets. 

Funds held in cold storage are covered under the insurance policies of our custodian partners. Please note, not all funds are held in cold storage at all times. 

Are there fees for storing assets in CoinList wallets?

No, there are no fees for using CoinList wallets to store your crypto? If you make a crypto withdrawal, you will need to pay the applicable network fees which are not paid to CoinList or our custodian partners.