New Device Approval

Approve a New Device

CoinList requires that you approve a new device before you can access your account.

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• You will also be prompted to reapprove your device if you:
• Clear the cache and cookies from your browser,
• Are using your browser's "private browsing" or "incognito" mode,
• Are using a VPN service or encrypted network,
• Log in to your account on a new device or browser.

To approve a device, start by logging into your account and entering your 6-digit authentication code. You will then be directed to a page informing you that CoinList has sent you an email. Access that email with the subject line “Approve your new device to log in” on the same device and browser. Click the Approve this device button in the email and you will be directed to your account.

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This approval process must be started and completed on the same device, same browser, and at the same location.

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It may take up to 10 minutes to receive this email. If you attempt to log in again, you may receive more than one email. Only the most recent new device approval email will be valid. If you do not receive the email, check your spam and other subfolders. You can whitelist emails from CoinList (team@coinlist.co) to prevent them from being flagged in the future.

You can watch the New Device Approval process here.

Step By Step Instructions to Approve a New Device

When you log into your CoinList account from a new device, you will be prompted to follow these steps.

Step 1

Log in to your CoinList account and enter your 6-digit authentication code.

Step 2

You will be directed to an “Approve new device” page informing you that CoinList has sent you an email. 

Step 3

Access this email from the same device, browser, and location. Upon opening the email, click the “Approve this device” button at the bottom.

Step 4

You will be directed to your account where you are now logged in. 

Trouble Approving a New Device

Troubleshooting Steps for the CoinList App

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Below are some steps you can take to troubleshoot the issue you are experiencing with approving a new device. 

• Make sure you are accessing your email from the same device and web browser you are using to log in to your CoinList account.
• You may be able to copy the link from the "Approve your device" button and paste it into the same browser.
• Make sure you are clicking on the most recent "New device approval" email that is sent after your log in attempt.

​Additional Troubleshooting

​If you did not receive the “New device approval” email, check your spam and other subfolders. You may whitelist emails from CoinList to prevent them from being flagged in the future.

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After clicking the “Approve this device” button, wait at least 10 minutes to receive the approval email before clicking the button again. Only the most recent device approval email will be valid.

If you are having issues with device approval, do not create a new account. Attempting to create a second account is in violation of our Terms of Service. Any violation of the Terms of Service may result in an indefinite suspension of services and closure of a user's account.

If you're still having trouble approving a new device, please submit a support ticket.